Faq

Shipping

Where does my order ship from?

We ship from the UK and USA. EU and other countries coming soon!

How long does it take to receive my order?

This depends on your shipping method. Typically 2-14 business days depending on your location.  For non-UK delivery, you may be responsible for local import duty & taxes.  We are working on including worldwide duties for our shipments, stay tuned!

When does my order ship?

After payment, typically within 48 hours. This is our goal. However, some orders may take up to 72 hours to ship depending on quantity and location.

How do I check the status of my order?

Check your email for tracking number or login and click on your account (top-right corner). You will see the status under each order number.

What shipping methods are available?
  • Royal Mail Tracked 24 UK
  • Royal Mail Tracked 48 UK
  • Royal Mail International (non-UK)
  • DHL (some countries, non-UK)
Where can I find the shipping policy?

Shipping Policy

Refunds & Returns

Where can I find your return policy?

Return Policy

Do you offer refunds?

We offer refunds for unused, damaged/defective products only within 14 days of receiving the order with original packaging and accessories if applicable. See our Return Policy for details.

I don’t like the product I received, can I return it?

Only unused, unopened products with original packaging will be accepted for store-credit only.

I ordered the wrong size, can I return it?

Yes. We will accept returns for incorrect size and send you the right size or store-credit. 

Events, Sponsorship, Team

Will you sponsor me?

We're not sponsoring new riders at the moment. If you shred and rep the brand, we'll find you!

Who do you sponsor?

Will you sponsor my event?

It is very likely! Especially if your event IS NOT located in the USA, Germany, Philippines or Portugal where many events already happen yearly.

In particular, we're looking for sponsorship opportunities in the following countries:

  • India
  • China
  • Japan
  • United Arab Emirates
  • Malaysia
  • Singapore
  • Brazil
  • Argentina
  • Peru
  • Ireland
  • UK (especially Wales, Scotland, Northern Ireland)
  • Australia
  • New Zealand
  • South Africa
  • Egypt

Please include as much detail as possible (especially shipping deadlines and expected attendees) and submit the contact form below.

Contact us