Refunds & Returns
Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@curiousboards.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@curiousboards.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids or gasses. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
In spite of the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at hello@curiousboards.com
Shipping
Where does my order ship from?
We ship from London, UK. European Union and United States locations coming soon!
How long does it take to receive my order?
This depends on your shipping method. Typically 2-14 business days depending on your location. For non-UK delivery, you may be responsible for local import duty & taxes. We are working on including worldwide duties for our shipments, stay tuned!
When does my order ship?
After payment, typically within 48 hours. This is our goal. However, some orders may take up to 72 hours to ship depending on quantity and location.
How do I check the status of my order?
Login to the website and click on your account. You will see the status under each order number.
What shipping methods are available?
- Royal Mail Tracked 24hr
- Royal Mail Tracked 48hr
- Royal Mail International Tracked
Where can I find the shipping policy?
Refunds & Returns
Where can I find your return policy?
Do you offer refunds?
We offer refunds for damaged or deflect products only within 14 days of receiving the order. See our Return Policy for details.
I don’t like the product I received, can I return it?
Only unused, unopened products with original packaging will be accepted for store-credit only.
I ordered the wrong size, can I return it?
Yes. We will accept returns for incorrect size and send you the right size or store-credit.
Events, Sponsorship, Team
Will you sponsor me?
We're not sponsoring new riders at the moment. If you shred and rep the brand, we'll find you!
Will you sponsor my event?
It is very likely! Especially if your event IS NOT located in the USA, Germany, Philippines or Portugal where many events already happen yearly.
In particular, we're looking for sponsorship opportunities in the following countries:
- India
- China
- Japan
- United Arab Emirates
- Malaysia
- Singapore
- Brazil
- Argentina
- Peru
- Ireland
- UK (especially Wales, Scotland, Northern Ireland)
- Australia
- New Zealand
- South Africa
- Egypt
Please include as much detail as possible (especially shipping deadlines and expected attendees) and submit the contact form below.
Newsroom
March 30th 2024
For Immediate Global Release
World’s Largest Fingerboard Store Launches in UK
Introducing Curious Boards, The world’s largest fingerboard store:
- London based, trading as Curious Boards
- Launching in all major markets: UK, EU, ASIA, SOUTH/NORTH AMERICA
- Founded by Ex-Information Security Engineer
- Aims to become the world’s largest distributor of fingerboards and skateboards
London, UK - 30/03/2024 - Curious Boards is the trading name and website of Curious Distribution Limited, a UK-based private limited company.
Unlike many of its competitors, Curious Boards offers end-to-end fulfillment, logistics, retail and product development services across the globe.
"We are thrilled to announce the opening of Curious Boards (Curious Distribution Limited) in London,” said company's founder, Frank Polowicz. "We believe that our launch in London offers a unique advantage due to the popularity of skateboarding in the UK, and upcoming Paris Olympics across the channel. Our selection and scope is unmatched in the market.”
Curious Boards is now distributing to major markets around the globe including; North America, South America, UK, European Union, Asia and Oceania.
Curious Boards launch is expected to generate significant interest among consumers and industry insiders, as the company looks to take on established players in multiple international markets.
For more information on Curious Boards and its product offerings, please visit the company's website at https://curiousboards.com
PRESS CONTACT:
Frank Polowicz
Founder, Curious Distribution Limited Trading as Curious Boards
frank@curiousboards.com
+44 (0) 07555269304
+44 (0) 7546341468
